Webhook sending notification multiple times

pankajyadav
Visitor
2 0 0

Hi, We are a language service provider and one of our clients wants to automate sending and receiving translation from Shopify platform. We are using webhooks on creation/update of product and collection to receive product and collection details and pushing back translations using GraphQL once the translation is done at our end. However, we are receiving multiple notifications from webhooks for the same product update/creation. For example, I have added one product with 18 variants just once and I have received notification around 21 times with the same data. Can you suggest why this is happening and how to limit it just once while update/creation? Below is the log of receiving notifications:

[17-Apr-2020 15:01:56 America/Chicago] {"id":4943491989637,"title":"New Product for full test title","body_html":"New Product for full test description","vendor":"dev-greenbeans","product_type":"","created_at":"2020-04-17T16:01:53-04:00","handle":"new-product-for-full-test-title","updated_at":"2020-04-17T16:01:56-04:00","published_at":null,"template_suffix":"","published_scope":"web","tags":"","admin_graphql_api_id":"gid:\/\/shopify\/Product\/4943491989637","variants":[{"id":33723256537221,"product_id":4943491989637,"title":"Small \/ Green \/ 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[17-Apr-2020 15:02:07 America/Chicago] Response from api.lingualconsultancy.com : "{\"success\":false,\"msg\":\"Initial Error\"}"
[17-Apr-2020 15:02:14 America/Chicago] {"id":4943491989637,"title":"New Product for full test title","body_html":"New Product for full test description","vendor":"dev-greenbeans","product_type":"","created_at":"2020-04-17T16:01:53-04:00","handle":"new-product-for-full-test-title","updated_at":"2020-04-17T16:02:02-04:00","published_at":"2020-04-17T16:00:35-04:00","template_suffix":"","published_scope":"web","tags":"","admin_graphql_api_id":"gid:\/\/shopify\/Product\/4943491989637","variants":[{"id":33723256537221,"product_id":4943491989637,"title":"Small \/ Green \/ 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[17-Apr-2020 15:02:24 America/Chicago] Response from api.lingualconsultancy.com : "{\"success\":false,\"msg\":\"Initial Error\"}"
Reply 1 (1)

bhargavpatel007
New Member
7 0 0

When the product is added in the shopify dashboard, we are getting add, update both webhooks for the same product.

When we add the product we should get only add webhook call.

currently we are getting products/create, products/update both webhook, due to that product adding multiple times our end, let us know is there any reason triggering both webhooks ?