Website is not loading for customers to make purchases.

Website is not loading for customers to make purchases.

KrisNeg23
Visitor
3 0 0

I was contacted by a customer that the page was loading but the products were coming up to make a purchase.

I have tried different avenues to contact shopify with no success and now I have gone days with the website down and missing business.

 

website : www.davesancheztattoo.com

Replies 2 (2)

Jason
Shopify Partner
11207 226 2319

I loaded the site up so can see that on the Shopify side things are working. I do see some JavaScript errors coming from your theme however and that's the very likely cause of things not showing visually to you and the customers.

I only noticed things not showing on the home page however. Collection pages loaded imagery aok for me. Is that not the case for you? Post a screen capture or something so we have a sense for it.

 

If you've made code changes to your theme (or someone else has) it's possible that's caused a conflict or broken something. If you have a previous version in your store unpublished I would suggest previewing that and seeing if the problem persists. If it doesn't it will confirm it's due to whatever edit was done between then and now.

★ I jump on these forums in my free time to help and share some insights. Not looking to be hired, and not looking for work. http://freakdesign.com.au ★
KrisNeg23
Visitor
3 0 0
This is what appears and remains without loading