Website not taking orders on the front or backend. Please help.

missyr
Visitor
1 0 0

Is anyone else having issues w customers not being able to place orders on website?

Reply 1 (1)

Blair
Shopify Staff
1712 243 212

Hi @missyr,

 

Thank you for reaching out to the Community! I'm happy to provide some assistance with this request, to ensure it gets resolved. 

 

I appreciate you bringing this to our attention. Our Developers have been made aware of this issue and advised it has since been resolved. Due to this, your customers should no longer be experiencing any issues when attempting to checkout. 

 

If however, you are still experiencing errors, please feel free to connect with us directly. This will allow our support team to investigate further, as we wouldn't have access to any account information through the Community. 

 

To connect with us, you can: 

 

  • Head over to our Help Center
  • Enter into the chat box Contact Support.
  • Log into your shop.
  • Select one of the available support options.

 

Please let me know if you have any other questions or concerns. 

Blair | Shopify 
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