Website was taken down by shopify for theme not having a liscence

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Hi I had my website taken down by shopify support said my theme didn’t have a liscence 

unfortunately I can’t contact anyone from shopify not via email or phone or anything the support stopped responding about a week ago 

I have added the free theme and it will not load any theme I have uploaded the message 

this is really upsetting love shopify but there’s no answers for this anywhere I need help please 

I’m dreading having to start over it was not an easy process and my previous themes were done by shopify partners who said the themes were liscenced.


Reply 1 (1)
Shopify Staff
Shopify Staff
1511 214 184

Hi @Rascalstoyshop,


Thank you for reaching out to the Community. I'm happy to provide some assistance with this request, to ensure it gets resolved. 


When it comes to errors like this, you will want to connect with us directly. This will allow our support team to get you authenticated and take a closer look, as we wouldn't have access to any account-specific information through the Community. They will be able to share more information with you on how to resolve this error. 


To connect with us, you can:


  • Head over to our Help Center
  • Enter into the chat box Contact Support.
  • Log into your shop.
  • Select one of the available support options.


Please let me know if you have any other questions or concerns. 

Blair | Shopify 
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