Website Won't Load

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My Shopify store link has been down for several days for some unknown reason. I have checked Shopify's sever status and they have not had any issues so I'm afraid this is a separate issue of its own.


My Shopify store link is Each time I visit it, it displays: 

"There was a problem loading this website.Try refreshing the page.

If the site still doesn't load, please try again in a few minutes."


Any assistance is greatly appreciated. Thanks for your time and support.

Reply 1 (1)
Shopify Staff
Shopify Staff
1470 158 220

Hi, @ettekidsstudios!
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to help.


I understand that your shop is currently down. I tried opening up the URL and noticed the same issue. I can also confirm that there are no reports of similar issues so it seems to be related to your store. In this case, we’ll need to access your account in order to gather more information. While we’re not able to provide account-specific support via Community Forums at this time, we’d be happy to continue assisting you through our Help Center. In order to access our live support, you will want to follow the on screen prompts to sign in, choose your topic and issue, then scroll to the bottom of the help article to view all of the available support options.


Let me know how that goes!

Mac | Social Care @ Shopify 
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