What causes the 'Too many redirects' error on my domain?

[Sameel]

Hi

PLease help in setting up domain. whenever I preview my store it appears fine with random URL address on this https://59isal07x2jfd0eh-63003066553.shopifypreview.com/

but when I Opened with my domain https://beauteonthego.myshopify.com/, it gives me error of "Too many redirect". I have contacted to my domain help center. they said the error is from the Shopify website. I have deleted cookies and caches and opened with Chrome and Mozilla but same error appears 

[Moira · Accepted solution]

Hey @Sameel,

Welcome to the Shopify Community!

The reason you see the “too many redirects” error is because your website has been set up in a way that keeps redirecting it between different web addresses. When your browser tries to load your site, it goes back and forth between those web addresses in a way that will never complete — a redirect loop.

I have just taken a look at your website beauteonthego.net and it appears the domain does not point to Shopify. The domain has an A record pointing to 74.208.236.158.

You will need to edit your domain DNS settings via your third-party host account. Ensure the following details are entered:

• Point the A (@) record to Shopify's IP address, which is 23.227.38.65

• Point the CNAME (www) record to shops.myshopify.com

As a side note, I love the work you've done on your website so far. When I was looking at your products I noticed you don't have product descriptions. A product description is very important because it's essentially the marketing copy that explains what a product is and why it's worth purchasing. The purpose of a product description is to supply customers with important information about the features and benefits of the product so they're compelled to buy.

A well-crafted product description moves buyers through your conversion funnel. If you add a bit of creativity, your product pages instantly become more compelling, leading to more conversions from casual shoppers! I have attached a blog for you to look over which will help you craft the perfect product description for your store:

• 10 Ways to Write Product Descriptions That Persuade

Let me know if I can clarify anything further!

[Sameel]

Thank you so much. I have corrected the A records. Even though these things are new to me but you guided me so well.

Also, thanks for the tip about the product descriptions. I will work on it for sure.

[Moira]

Happy to help @Sameel! Don't hesitate to reach back out if you require any further assistance as you continue to work on your store. 

All the best,

[Somu]

Hi Moria i am facing the same issue with my website. Can you help me?

[Moira]

Hey @Somu, I'd be happy to help! Do you mind sharing your website URL so I can take a closer look at the domain records?

[mar1ama]

hi moira how are you

same problem here i'm still trying to build my store and i have the same issue 

this is my website URL https://benachmarket.myshopify.com/

[boxer]

Hi, Moria. i have same problem. can you help me please?

[Moira]

Hey @boxer, do you mind sharing your website URL so I can take a closer look? Thanks

[jelenap]

Hey Moira, I have the same problem! My URL is cozyypet.myshopify.com or mpetie.shop 

Thanks in advance! (In domain DNS settings on GoDaddy, I added A record: 23.227.38.65 but it does not give me an option to delete the previous one) 

[Moira]

@jelenap,

You need to ensure the following details are entered:

• Point the A (@) record to Shopify's IP address, which is 23.227.38.65

• Point the CNAME (www) record to shops.myshopify.com

Note: You can have only one A record associated with your domain. Please delete any others.

• Log in to your GoDaddy Domain Control Center. Select your domain to access the Domain Settings page. Under Additional Settings, select Manage DNS. Next to any existing A Records, click the pencil icon, and then click the trash icon to delete the record.

[jelenap]

Hey thanks, I have already found the solution! It was not possible to delete or edit, so I first had to remove forwarding.. After that, I did what you just wrote and it works now. Thanks anyway for your help!

[Moira]

Sounds great @jelenap! Don't hesitate to reach back out if you require any further assistance as you continue to work on your store. 

All the best,

[Luberna]

Hi Moira I’m having the same problem also can you help. My website: Lubernascreation.com

[Imogen]

Hi there, @Luberna. Thanks for taking the time to follow up on this thread! Have you had the opportunity to look into the 'Accepted Solution' and action the steps there to see if that resolves your error?

If you give those steps a try and have no success, then please reach out to our Support Team via our AI Assistant so our Support Advisors can assist you with troubleshooting this issue.

[Luberna]

Hi, and thanks for responding. I don’t think I know where to find Accepted solutions at.

[Greta]

Hi, @Luberna!

You can find the accepted solution from Moira at the top of this page. Let me know if you have any other questions! 

[MockFlower]

Hi Moira, 
I am facing the same issue. When I click on my Google & Youtube or Pinterest Sales channel I get "mockflower.myshopify.com redirected you too many times.".
I have checked my DNS settings in google domains and it seems to be good:
CNAME = mockflower.myshopify.com
and

A = 23.227.38.65

What else could the problem be? 
Thank you in advance for your help!
Kind regards,

Saskia

[Moira]

Hey @MockFlower,

Ensure that you point the CNAME (www) record to shops.myshopify.com

Let me know how you get on!

[ZiadNaamani]

Hi Moira... looking at all previous and similar posts, I'm also facing the same issue... and yes both DNS records in Godaddy are properly updated for some time now with:

• Point the A (@) record to Shopify's IP address, which is 23.227.38.65

• Point the CNAME (www) record to shops.myshopify.com

What else might I be missing to avoid getting "0c85fe-5.myshopify.com redirected you too many times." message on the "Google & Youtube" settings page?

My domain is sqoon.co and shopify page url 0c85fe-5.myshopify.com

[Moira]

Hey @ZiadNaamani!

I just checked your domain sqoon.co and it appears you have multiple A records. 

• The domain has an A record pointing to 34.102.136.180.
• The domain has an A record pointing to 23.227.38.65.

Domains that have multiple A records, will likely cause issues. If a browser sees multiple A records for a root domain it randomly tries to use one of them, so even if one of the A records is right, some visitors or systems may have trouble connecting to the website successfully. Moving forward, you will need to remove any other A records for the root domain.

[PCPonywear]

I'm having a similar issue with my store. My site was working if you typed www.penelopeclaireponywear.com.au into the web bar it took you to my Shopify store but the url showing was www.f86296-2.myshopify.com not my domain of penelopeclaireponywear.com.au so I went back into domain settings this morning and added the CNAME www and the A record @ pointing to 23.227.38.65 but now I get the "too many redirects error" no matter how I try to access my site. Can you please help me fix it?

 

[Moira]

Hey @PCPonywear,

I just took a look at your domain penelopeclaireponywear.com.au and everything appears to be in working order / all your DNS records are correct. Are you still facing trouble on your end?

[PCPonywear]

Hi Moira I managed to work it out myself thank you for responding though

[Moira]

Very glad to hear! Don't hesitate to reach back out if you require any further assistance as you continue to work on your store. 

All the best,

[YousiaCandles]

Hello Moira,

I am having a similar issue. My website is not working and I tried to follow the steps you mentioned above, but my website is still not working. By the way, I am using google domains if this plays a role.

My website URL is: https://yousia.myshopify.com 

Looking forward to your reply.

[Moira]

Hey @YousiaCandles,

I just took a look at your domain and everything appears to be in working order. Are you still facing trouble on your end?

[Bodyhacks]

I have a similar issue but it doesnt say to many redirects i just happened to read it my store www.bodyhacks.myshopify.com will not show on google the generic name was supposed to be replaced with this not an additional i just unpublished all my products.

[Shernandez]

I am having a similar issue. I cannot access the help center. I keep getting errors code "too many redirects happened trying to open" Failed page. I've been trying to ask for support for two or three days. I have some questions about finishing up store set up. 

[Shay]

Hi @Shernandez 

Can you clarify if you are having an issue loading your storefront or the Shopify Help Center? Or both?

If you are unable to access the Help Center please ensure you are not using a VPN as some VPN IPs might be blocked or restricted. Can you share some screenshots of what you are seeing and where? Happy to help once I have some more details. 

[Shernandez]

Hi Shay, I have this issue when I try to go to the Help center from our store. I have been trying to resolve an issue and have not been able to access the support I need. The community discussions have not answered my questions. thank you in advance. I'll try and include a screen shot. 

[Summer]

Thanks for clarifying, @Shernandez! Could you please try performing the following troubleshooting steps? Then attempt to access the Help Center after going through each one. One of these steps may fix the issue! 

- Clear the cookies and cache of your browser
- Try a different web browser, as well as an incognito window or private browsing window to rule out any browser issues. If you are still experiencing the error using incognito, confirm you have disabled browser extensions as these can change how the pages look.
- Ensure the web browser is up to date on the latest version.
- Try another device, such as another computer or mobile phone.
- Try another internet connection (switching to a cellular network on a phone rather than wifi, for example).
- Ensure you do not have any firewalls or pop up blockers enabled on your device as these can interfere. 

Let us know how it turns out. Thanks!

[Sway1978]

Hello Moira, I am seeing this same code error in my checkout page and can not seem to customize my checkout due to it, Are you able to help me with this? Thanks

[ulissescosta]

Hi @Moira I also have the same issue.

My dmoain is bockkitz.ch and I have:
- A record pointing to 23.227.38.65

- CNAME(www) pointing to shops.myshopify.com

- CNAME(customer) pointing to shops.myshopify.com

Can you help me? Thank you!

[Moira]

Hey @ulissescosta,

I just took a look at your domain bockkitz.ch and all your DNS records are correct. Are you still facing trouble on your end?

[ulissescosta]

Hi,

No. All good now. In the end what solved my issue was uninstall and install
the app again.

Thanks.

[Moira]

Awesome! Don't hesitate to reach back out if you require any further assistance as you continue to work on your store. 

All the best,

[darlenejhill]

Hello Moira,

I'm having the same issue and would like to ask if you could take a look for me. Our domain is www.SkiBags.com. I can see our A record is different than the 23.227.38.65 suggested, and we have three CNAME entries. I'm not super experienced with editing DNS records and just want to be sure I do any edits correctly.

[Moira]

Hey @darlenejhill.,

The domain points to Shopify. The A record is valid.
The domain has an A record pointing to 23.227.38.32.

Everything is up and running as it should be!

Side note: If you buy a domain through Shopify, or transfer your domain to Shopify, then your domain can have any of the following IP addresses:

• 23.227.38.32
• 23.227.38.36
• 23.227.38.65 to 23.227.38.74

Your Shopify domain can switch between these IP addresses at any time. You can also have multiple CNAME records associated with your domain, but each one must have a unique name, such as www or shop