What does 'custom plan' mean on my online store account?

[TheShopNWO]

When I look up my Shop Plan it says it is a custom plan and to contact support. When I click the link it takes me to a page with nothing indicating the plans or what is custom about my plan. Who can I talk to find out what my current plan is and what makes it a custom plan?

[Blair]

Hi @TheShopNWO,

Thank you for reaching out to the Community! I'm happy to provide some assistance with subscription plans, to ensure this gets resolved. 

After taking a closer look, it seems your current plan likely has add-ons or other features that differ from our available plans and pricing currently being offered. For more information on the details of your plan, I encourage you to connect with our Support directly. 

As we're not able to access account specific information through the Community, our advisor team will be able to investigate further. To get in touch, you can:

• Head to our Contact Page and Log In to your shop.
• Select the topic Starting a store. 
• Scroll to the bottom of the page to view all available support options (i.e live chat, email, and call back). 

Please let me know if you have any other questions or concerns. 

[Lien001]

I also seeing this as I have a Shopify alumni store