What is mailer@shopify.com

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What is mailer@shopify.com

drgm
Tourist
4 0 0

Hi, whenever I receive an enquiry via my 'Contact Us' page my reply always shows 

FROM: StoreName <mailer@shopify.com>.
what is mailer@shopify.com and can I get rid of it?

thanks!! 

Accepted Solutions (2)

Luna
Shopify Staff
712 68 109

This is an accepted solution.

Hey, @drgm.

 

Thanks for reaching out to our Community. I noticed that you're a new member, welcome! I'm happy to provide some clarification. 

 

The email that you are seeing come in from your Contact Us page is as expected. This is our email address mailer@shopify.com. Since the Contact Us page uses our system to forward this form to your email, this is how it is delivered. To avoid your customers seeing that address, simply copy the 'reply to' email into a new message to reach back out to your customer.  Is there any particular reason why you're hoping to change this? 

 

Best, 

Luna | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Luna
Shopify Staff
712 68 109

This is an accepted solution.

Hey, @drgm.

 

Thanks for getting back to me! I see where you're coming from for sure. I'm happy to pass along your feedback. Please let me know if there's anything else I can help with.

 

Best, 

Luna | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 4 (4)

Luna
Shopify Staff
712 68 109

This is an accepted solution.

Hey, @drgm.

 

Thanks for reaching out to our Community. I noticed that you're a new member, welcome! I'm happy to provide some clarification. 

 

The email that you are seeing come in from your Contact Us page is as expected. This is our email address mailer@shopify.com. Since the Contact Us page uses our system to forward this form to your email, this is how it is delivered. To avoid your customers seeing that address, simply copy the 'reply to' email into a new message to reach back out to your customer.  Is there any particular reason why you're hoping to change this? 

 

Best, 

Luna | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

drgm
Tourist
4 0 0

Hi Luna, thanks for clarifying that. I was hoping to reply direct for a faster smoother response, but copying the reply to a new mail is fine,, thank you 

Luna
Shopify Staff
712 68 109

This is an accepted solution.

Hey, @drgm.

 

Thanks for getting back to me! I see where you're coming from for sure. I'm happy to pass along your feedback. Please let me know if there's anything else I can help with.

 

Best, 

Luna | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

bnataylor
Visitor
2 0 0

Is there a way to change this to come directly from my store? I would like to not advertise Shopify through my stores email if at all possible.