What to do if an online order hasn't arrived yet?

1 0 0

I had someone order from shopsoireestore.com in august and they still haven’t received their items but the money came out off their bank account and I’ve been emailing and emailing about the items and no response from the company and didn’t get a tracking number either. What can I do about it? Thank you

Replies 2 (2)

Shopify Partner
70 5 13

If you have not received your order or received a response from the company, there are a few steps you can take to resolve the issue:

  1. Check the company's return and refund policy: Make sure you understand the company's policies and procedures for returns, refunds, and cancellations.

  2. Contact the company: Try reaching out to the company through the contact information provided on their website, such as email or phone. If you still don't get a response, try reaching out through their social media accounts.

  3. Dispute the charge with your bank or payment provider: If you made the purchase using a credit card, you can dispute the charge with your bank or payment provider. They may be able to help you recover the funds if the company is unresponsive.

  4. File a complaint with the Better Business Bureau (BBB): If you have tried all of the above steps and still haven't received a response or a resolution, you can file a complaint with the BBB. They will try to contact the company on your behalf and assist in resolving the issue.

It's important to keep records of all communication and transactions related to the order in case you need to take legal action.


22 1 5

Hi @Jenjen2 

I am sorry to hear about your experience with shopsoireestore.com. Unfortunately, it can be difficult to get a response from companies that do not have good customer service practices. You may want to start by reaching out to the company again, either through their website contact form or to another email, and politely but firmly request a response. If that does not work, you can try filing a complaint with your local consumer protection agency, as well as with the Better Business Bureau. If you paid with a credit card, you may also be able to dispute the charge and request a refund.

Unfortunately, this is all that can be done right now.

Please let me know if my answer is helpful by clicking "Like" and marking it as a solution!

Chargeflow is the best chargeback recovery software for Shopify brands. Free to start, 24/7 Live Chat Support, ROI-guarantee and the highest win-rates. Let us take care of your chargebacks.