what to do if there is no shipping address option on shopify checkout

1 0 1

Hi guys! Im new to shopify and i made my first site. I have a big issue.  When i got to check out (testing the website) it wont let me choose the shipping adress (im dropshipping).  What can i do in this case? (sorry for my bad english)




Replies 3 (3)

Shopify Staff
1511 169 261

Hi, @YoPaSHopa.


Thanks for sharing your screenshot! I went through some troubleshooting steps in regards to a similar shipping rate issue on this Forum post. You can go through the steps I listed on that post to see if that will resolve your issue.


You can also double check your products on cart and ensure that they've been marked as a physical product within the product page on your store's Shopify admin, so that they'd be eligible to be shipped. Check out the Shipping section of this help guide for more information on this.


Do you also have access to Shopify Markets on your store? If you do, you can navigate to Settings > Markets to check if the regions you'd like to ship to have been activated within the Markets settings of your store. If a region you wish to sell to isn't currently active, you can click Manage > Activate market for the market that you wish to activate. From there, the regions should appear on the Country/Region dropdown selection on checkout.


If you still can't pinpoint where the issue is stemming from however, our Live Support team can help take a closer look at your account from our end. To get in touch with our team, you'll need to login to your store via our help centre here. Once logged in, select a topic that best fits your query or situation. From there, you'll be taken to a page with a list of relevant support articles, and you can scroll to the bottom of that page to select your preferred contact method with our team.


You also mentioned that you're new to Shopify? Welcome aboard! What other aspects of your store are you currently setting up?


We have a couple of really great blogs that can help build your business strategy and get you prepared for launch, if you haven't already launched yet. Feel free to have a good read of them below:


Kimi | Social Care @ Shopify 
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Shopify Partner
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If helpful then please Like and Accept Solution.
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Shopify Partner | Skype : bamaniya.sky
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5 0 5

I just purchased a product, but they use Shopify.  The problem, from a customer's view, is that I can't check my shipping or my order.  I am desperately trying to cancel my order and will make sure that I NEVER use another business that uses Shopify.  From a consumer perspective, it is a nightmare to use.  The link they send you won't work with an I-Phone (no command button on I-phones).  The worst experience online that I have ever had.  No wonder Shopify is losing so much money.  If I was a seller, I would run from this bad website.