What to do when an online store disappears after purchase?

[Shannyboo92]

I made 2 different orders from loris fash on July 30th 2022 and have not received my packages and now when I email them I get no response and I went to go on the website today and it says it can't be found now, what do I do?

[Daniel]

Hi there, @Shannyboo92! 

Welcome to the Community! Definitely a great place to gather some input regarding anything about the platform!

With regards to your inquiry, when was the last time you heard from the store? With such matters, we always recommend you give them some time to respond to your message however, we'll get more context once you respond back. 

I have also attached our Order FAQ page for further information about this matter. Please give that a review as well. 

If more than enough time has passed, you can reach out to our credit card company or banking partner to inform them of this failed transaction in order to get your money back. 

Let me know how this information works out for you. 

[Shannyboo92]

The last time they responded back to me was August 13th

[Daniel]

Thanks for that added information. 

Are you able to share more on the communication between yourself and the store? What exactly are they saying about your orders? 

Moreover, given that it has been over two weeks from their response, you can also start the communication between your credit card company about these orders. They will be able to assist in retrieving your funds, if need be. 

[Nyshawn]

 #1: If you're still not getting any response from the store, you can try reaching out to Shopify's support team. They may be able to help you get in touch with the store or refund your order. Shopify developer

#4: It's also possible that the store is no longer active. If you're not able to get in touch with the store or get a refund, you may need to file a dispute with your credit card company.