Why does Shopify modify my plain HTML code?

Alekso
Tourist
5 0 2

I have my html working fine but shopify constantly modifies it and breaks it, what is point of writing plain HTML if shopify is gonna change it??

Replies 4 (4)

Ranaay
Tourist
7 2 7

I've never heard of this happening? Where are you writing it?

Alekso
Tourist
5 0 2

I have contacted Shopify and they have accepted this as an issue and took it to dev teams as I am told. I have the following HTML as shipping policy under policies:

<ol>
<li>General</li>
<p>Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back ordered item or if you would prefer for us to process a refund.
</p>
<li>Shipping Costs</li>
<p>
Shipping costs are calculated during checkout based on weight and dimensions. We have fixed-rate worldwide shipping. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
</p>
<li>Returns</li>
<p>
<ul>
<li>Return Due To Change Of Mind </li>
Ankha Sport will happily accept returns due to change of mind as long as a request to return is received by us within 14 days of delivery of the item and items are returned to us in original packaging, unused, and in resellable condition. Return shipping will be paid at the customers' expense and will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email. (Ankha Sport) will refund the value of the goods returned but will NOT refund the value of any shipping paid.  
<br>
<li>Warranty Returns </li>
Ankha Sport will happily honor any valid warranty claims, provided a claim is submitted within one year of receipt of items. Customers will be required to pre-pay the return shipping. Upon return receipt of items for a warranty claim, you can expect Ankha Sport to process your warranty claim within 7 days. Once the warranty claim is confirmed, you will receive the choice of (a) a refund in-store credit (b) a replacement item sent to you (if stock is available)
</ul>
</p>
<li>Delivery Terms</li>
<p>
<ul>
<li>Transit Time Domestically </li>
In general, domestic shipments are in transit for 2 - 7 days 
<li>Transit time Internationally </li>
Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at the checkout. 
<li>Dispatch Time </li> 
Orders are usually dispatched within 3 business days of payment of order Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum. 
<li>Change Of Delivery Address </li>
For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched. 
<li>P.O. Box Shipping </li> 
Ankha Sport will not ship to P.O. box addresses.
<li>Items Out Of Stock </li>
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order. 
<li>Delivery Time Exceeded </li>
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
</ul>
</p>
<li>Tracking Notifications</li>
<p>
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
</p>
<li>Parcels Damaged In Transit</li>
<p>
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
</p>
<li>Duties &amp; Taxes</li>
<p>
<ul>
<li>Sales Tax </li>
Sales tax has already been applied to the price of the goods as displayed on the website  
<li> Import Duties &amp; Taxes </li>
Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country and we encourage you to be aware of these potential costs before placing an order with us. If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned at the customers' expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
</ul>
</p>
<li>Cancellations</li>
<p>
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
</p>
<li>In-transit Issues</li>
<p>
<ul>
<li>Process for parcel damaged in transit</li>
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
<li>Process for parcel lost in transit</li>
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
</ul>
</p>
<li>Customer service</li>
<p>
For all customer service inquiries, please email us at <a href="info@ankhasport.com"> info@ankhasport.com </a>
</p>
</ol>

 If you try and paste this, it will first show everything as i intended, but then shopify will inject bunch of weird stuff and break my HTML.

SwearingDad
Shopify Partner
8 0 4

Same here. I am sick of even a simple text edit being mangled. For example copying and pasting the word "site" from the Shopify Terms of Service editor, and pasting into the same editor added all this (when viewed in HTML mode):

 

<meta charset="utf-8"><span data-mce-fragment="1">“Site”&nbsp;</span>

 

What is the point of having any sort of text editor if it just adds loads to unwanted code?

Alekso
Tourist
5 0 2

Please fix this problem Shopify