When I click on my store I get a bank page

shoplady
New Member
2 0 0

Hi,

 

When I log in to my account and click on my store I get a message that asks me to download any docs and a small screen opens that is blank. If click don't allow downloads I get ab blank white page. Is there anyone I can contact to solve this issue?

Replies 3 (3)
Don
Shopify Staff
1598 107 216

Hi there @shoplady!

 

Thanks for sharing your issue with us in the Shopify Community.

 

Would you be able to share an image of what you see when you attempt to log into your store here?

 

If you can confirm the URL you see at the top of your browser when this happens, that would also really help us to understand what might be happening here.

 

I'd also recommend you ensure you're using a supported, updated browser and that you try clearing the cache on that browser.

 

I look forward to checking this out with you in more depth!

Don | Social Care @ Shopify 
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shoplady
New Member
2 0 0
Hi,

Thanks for your e-mail, I have managed to solve the issue with some
suggestions given by chat support, I have access to my store now.

RegardS
Don
Shopify Staff
1598 107 216

Hi again @shoplady!

 

Thanks for getting back to me here to let me know you were able to get this resolved!

 

Do let us know if there's ever anything else we can help out with as you work on your store.

 

Do you have a current project for your business or do you know what you need to work on for your store next?

Don | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog