when loging in not reading my login id, directing to google and not reading that as well

[ammadzafar]

''An account with this email exists, but is connected to Google instead" 

This is the error i am receiving when logging in.

I tried everything 

signed in with email - not signing in

direct to google - not signing in

no "forget passward" option is showing

cleared browsing data - not logging in

used incognito window - not logging in

the only thing i did was i tried to change login email

trying new login details that opened a new store, previous store not logging in.

receiving this message - ''An account with this email exists, but is connected to Google instead"

please help me recover my account

I have all the details to verify my account.

[Victoria]

Hi there, @ammadzafar.

Welcome to the Shopify Community, and thanks for sharing your question.

I understand you're unable to login, and we appreciate you trying those troubleshooting steps. While we're unable to assist with account-specific queries through the community forum, you can reach out via the Shopify Help Center to connect with a Support Advisor. This is because we'll need access to your account, and we have limited visibility here. 

Let us know if you require any help navigating the Help Center.

[ammadzafar]

Thankyou for your guidance.

Yes, I have visited help centre so many times but there are only published articles regarding issues which are not related to mine. Please help me in reaching out to a customer support officer who can help me in settling my issue.

Thanks

[Ollie]

Hey @ammadzafar.

Thanks for the quick response. 

If you are unable to get in touch and speak directly with a Support Advisor from the Shopify Help Center, you can navigate to this URL and complete the form. Once you complete the form, you should see the options to speak with our live support about the situation. 

Let us know if you have any questions.