White screen when going to previous page

DušanMijušković
Shopify Partner
13 0 3

Whenever any of our customers want to go back to the previous page (especially from product to collection), they are met with a white screen and they have to reload the page. It is happening on the mobile version of our shops: puremarket.rs and puritybox.rs. We have tested out both Android and iOS, and Chrome and Safari as well, the problem persists on all of them.

I've seen that this has been asked before, and the "solution" was to clear the cache, which is unacceptable since we have thousands of customers and visitors.

Dušan
Social media manager @ Checkout.rs
Replies 2 (2)
Zworthkey
Shopify Partner
5581 640 1498

@DušanMijušković 
Welcome to the Shopify community!
Thanks for your good question.


Please share your store URL.
So that I will check and let you know the exact solution here.

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DušanMijušković
Shopify Partner
13 0 3

I've mentioned stores above, but here they are puremarket.rs and puritybox.rs

Dušan
Social media manager @ Checkout.rs