Why Abandoned Cart Emails Empty?

Proson
Tourist
6 0 1

I have to manually resend the abandoned cart emails due to a business decision. However, the preview shows an empty content, where the actual email does contain

the message body, can I ask why and how to fix it? 

 

Thanks

Preview email screen shot

shopify_error2.png

 

Abandoned cart email template preview screen shot

email_abanbdoned_q.png

Replies 12 (12)
Nick
Community Moderator
4255 420 879

Hi @Bjorn_Forsberg_,

Thanks for noticing that and flagging it. Could you flag this bug by logging in here, please. It's the best and most efficient way to get this to the correct team! Once logged in, if you could flag it under under [Beta] Report an issue, that would be awesome. 

Nick | Community Moderator @Shopify 

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Bjorn_Forsberg_
Shopify Partner
279 4 56

Hey @Nick ,

Thanks for the reply, but that doesn't allow me to report issues within the admin:

Bjorn_Forsberg__0-1634643066046.png

Thanks!

Bjorn

Bjorn Forsberg | FORSBERG+two | Award-winning Shopify Apps since 2011
Nick
Community Moderator
4255 420 879

Hey @Bjorn_Forsberg_,

Yep, you can report it through the Report an issue with our APIs and if that's not the right place then they will send it to the correct team. But this is the best place to let the relevant teams aware of issues like this. Thank you again! 

Nick | Community Moderator @Shopify 

 - Was my reply helpful? Click Like to let me know! 
 
- Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog