Why am I getting constant text messages without a Shopify purchase?

raybraddock
Visitor
1 0 0

I am receiving constant messages to my phone and I have never made a purchase on shopify

Reply 1 (1)

Imogen
Shopify Staff
1706 199 299

Hi there, @raybraddock! Thanks for taking the time to connect with folks here in the Shopify Community Forums regarding this text situation! My name is Imogen. It's good to chat with you!

 

Are you able to provide us with some more context around the content of these texts? Usually, folks who are receiving texts are usually receiving something that is providing them with a 'Shop Pay Verification Code'. Folks may receive this text message when trying to checkout with a business using Shop Pay, or when someone else is trying to checkout using Shop Pay, but has entered in the incorrect phone number. It's likely that you're in the latter situation if you've never used Shop Pay or Shopify before! If the texts that you're receiving have this sort of content within them, you can fill out our 'Opt Out' form to make sure you don't receive texts about Shop Pay in the future.

Imogen | Social Care @ Shopify 
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