Why am I getting error 500 when trying to upgrade my plan?

nfroebig
Visitor
1 0 0

Want to upgrade my plan but it keeps showing error 500 when I click on it

Reply 1 (1)

Maz
Shopify Staff
1206 129 184

Hi, @nfroebig!

 

Thanks for getting in touch, and I'm sorry to hear that you're experiencing this issue.

 

As a first step, you can try clearing your cache and cookies as mentioned here and also ensuring the browser is up-to-date and supported by following this guide here at this link.

 

Should you still experience an issue with this, I'd encourage you to reach out to our live support here at this page. They have secure access to your store and account, allowing them to troubleshoot the problem in greater detail than I can from here. They will be able to provide you with more specific assistance. To access our live chat support, please follow the instructions provided by the virtual Help Center assistant.

 

Thank you for your cooperation!

Maz | Social Care @ Shopify 
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