Why am I getting HTTP error code 423 when accessing my store?

[Muhammad-Asghar]

I cannot access my store for more than 12 hours, neither on mobile app or laptop. I have active internet all time.

[Rein]

Hi, @Muhammad-Asghar 

I understand you are currently experiencing issues with accessing your store through regular means. 

We do have a few troubleshooting steps to rule out it being an issue with your local setup. However, what I would also suggest is checking the email inbox you used to setup the store initially but any communications from us regarding your store, as it may have arrived in a spam folder.

In any case, I suggest starting with local troubleshooting to test if this is a browser or network issue. Local troubleshooting helps ensure that your setup is not directly interfering with Shopify. Therefore, please try each of the following steps: 

1. Clear the cache and cookies - this will eliminate saved information from the browser-providing errors. 
2. Try on another web browser or version of the browser providing errors, this could mean trying Firefox over Chrome for example, or if you are on mobile trying on desktop.
3. Try using the incognito browser - this will eliminate extensions providing errors.
4. Ensure your web browser is up to date on the latest version.
5. Try another device, such as another computer or mobile device.
6. Try logging into your account through the Shopify mobile app.
7. Try using another internet connection.
8. Ensure you do not have any firewalls or VPNs enabled on your device.

Once you have gone through these steps you should be able to access your admin without any errors. 

If you do have any questions after this, please do let me know.