Why am I not receiving emails from my contact form?

[jacobydw1]

I don't receive an email when someone fill out my contact form. I have a paid plan as well.

[Victoria]

Hi there, @jacobydw1.

Thank you for reaching out and posting your question to the Shopify Community!

Could you advise on the following: 

• Are you receiving new order notifications, staff-related emails and other Shopify emails?
• Have you checked your spam and junk folder?
• A timeline of when this issue first started?

I'd also like to go through a troubleshooting step of trying to send a test notification to see if you're able to receive it. I'll share the step-by-step process below. 

Sending a test notification:

• In your Shopify admin, navigate to Settings > Notifications.
• Scroll down to the Staff order notifications section.
  
• Next to the email that is affected, click the trash icon to delete any recipients that are not receiving notifications as expected.
  
• Under Staff order notifications, click Add recipient to re-add the same email address.
  
• Click Save.

By removing and re-adding the affected email address, this should trigger the proper creation of these notification subscriptions, and going forward they should send through courier as normal.

Could you also share more about what kind of online business you have and what you're currently working on?

Looking forward to your response and learning more about the issue.

[KetanKumar]

@jacobydw1 

Sorry you are facing this issue, it would be my pleasure to help you.

Welcome to the Shopify community!😊
Thanks for your good question.

Please share your site URL,
I will check out the issue and provide you a solution here.