Why am I not receiving emails from my website's contact form?

waqas2081
New Member
4 0 0

The contact form I have on the website is submitting all right but i am not receiving any emails on my email. I have tried the test email through the notifications settings and I have received the test email but no email received when submitting contact form.

Just to mention I am receiving the confirmation on the frontend that the form is submitted we e

Replies 6 (6)

Imogen
Shopify Staff
1706 199 299

Hi there, @waqas2081! Thank you for taking the time to reach out to the Shopify Community today regarding your issue with your Contact Form in your Shop. My name is Imogen. I'm happy to chat with you so we can troubleshoot this issue and determine what's going on!

 

First,  I'll need you to provide me with a link to your store! I would like to fill out the form myself, and then get you to check your email inbox for the email address saved in 'Settings > Notifications > Sender Email'. Once we do that test, we'll be able to dig a bit deeper into things!

 

Please, follow up with me when you can here with a link to your store! Hope to hear from you soon!

Imogen | Social Care @ Shopify 
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waqas2081
New Member
4 0 0

This is my store link
http://hisk.pro/

Imogen
Shopify Staff
1706 199 299

Hey again, @waqas2081! Thanks for following up with a link to your store!

 

First, your store is awesome! Pickleball is an amazing sport and one I used to play myself when I was younger just while it was rising in popularity! It's so cool to see it growing like it is!

 

I went to your Contact Form and filled it out using the email address 'test@shopify.com'. Can you let me know if you received any of my messages? Something that I noticed while filling out the form was that it was requesting that I click a 'submit' button to confirm I was a human. After I did this, I noticed that the URL for the page changed but the page itself stayed the same, and didn't load into something new. Did you experience this same behaviour when sending yourself test emails? 

 

You mentioned that you had used different emails below in another message. Were these different emails that you used to send yourself messages, or are these email address you used to see if you could receive them to different addresses?

Imogen | Social Care @ Shopify 
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waqas2081
New Member
4 0 0

I did not recieve any emails. The different emails i used was for recieve the notifications.

Imogen
Shopify Staff
1706 199 299

Hey again, @waqas2081. Thanks for following up with me here, and providing that extra information.

 

Based on all of the information here, namely the fact that my emails didn't delivery to you successfully and you've tested several different emails for receiving purposes, it's best that you reach out to our Authenticated Support Team for assistance. They'll be able to access your account and do some additional troubleshooting to determine what is going on with your Contact form. You'll want to use this link to connect with our Team.

Imogen | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

waqas2081
New Member
4 0 0

Just to be clear I have also tested with a no gmail account as well as gmail account but still no succes.