Why am I not receiving emails sent from the site?

[VDArtur]

Not receiving emails when sent from the site

[Victoria]

Hi there, @VDArtur.

Welcome to the Shopify community. We appreciate you sharing your question here!

To get a better understanding of the issue, could you provide more context on the following:

• When did the issue first start?
• Can you confirm the emails you're not receiving are sent from the Contact Form on your website?  
• Are you receiving emails for the following: new order notifications and payout notifications?

In the meantime, I'd like to share steps you can take to send a test notification within your Shopify admin to the email address on file.

Test Notification:

• In your Shopify admin, head to Settings > Notifications.
• Scroll down to the Staff order notifications section.
  
• Click the trash icon to delete recipients that are not receiving notifications as expected.
  
  
• Click the Add recipient button under Staff order notifications and 
  re-add the same email address.
  
• Save your changes.

Removing and re-adding the email address(s) affected should trigger the proper creation of these notification subscriptions. Going forward, they should send through courier as normal.

Lastly, I'd like to share our Black Friday Checklist as it's fast approaching. Our checklist is essential in helping prepare your store for increased traffic and sales and ensuring your store checkout and website function smoothly. I'd also love to hear if you're working on a Black Friday strategy.

Please let us know if the above steps have helped push through an email.