Why am I not receiving my exported products email anymore?

[Agaveria]

When trying to export my inventory list for more than 50 products, I don't receive any email with the CSV file.

I used to, but now I don't anymore. I have checked my spam, and it's been more than 24hrs since I requested the file, and I don't get any emails, not even the ones of just my product list.

What do I need to do to start receiving those emails again?

Thanks

[Summer · Accepted solution]

Hey, @Agaveria! Welcome to Shopify Community!

We'd love to investigate the issue you're encountering with receiving CSV files. In order for us to do so, we’ll need to access your account. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

After visiting the link and logging in, you'll be prompted to select the topic of your concern so we can connect you to the right articles and support team. Once you do, you'll be able to find the options for support below the help docs that are presented to you.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

[TopDogChews]

What was the solution?  I have the same problem.

[Obliques]

I'm facing the same issue. Were you able to find a resolution?