Why am I not receiving order confirmation emails from my ecommerce platform?

[Forma-uae]

Hello, I dunno how can i explain my issue.

now when someone place an order, I'm not receiving a confirmation email (order confirmation).!

and when i checked setting>>notifications, and trying to make (send test) in any, if it's order or shipping ,etc.

I'm not receiving any email at all. (Email already authentication)

could someone to help me please, however i plug in the right DNS in my domain.

thanks in advance.

[vinods]

Could be DNS issue or check if your emails is going in ur spam box i can help you about DNS 

[Forma-uae]

as you can see ,here's my dns,is there something wrong?

[Forma-uae]

Thank you for you assistance,and another prove.

you can see something missing?

Thanks in advance

[vinods]

Hi @Forma-uae 

where is your domain taken from ?
in dns it shows google site why that is coming ?

[Forma-uae]

Sorry for delay response.

this domain from etisalat UAE.

and regarding google you saw,its google analyzing and console as well.

[vinods · Accepted solution]

have you added the store contact email and sender email in shopify which is under settings general section
Make sure the sender email is the correct email you want to send emails from, and is with a valid email host, using your custom third-party domain

check the mailer record in DNS with etisalat UAE for shopify

Also add C Name that is missing i guess  check that too with Etisalat UAE

[Forma-uae]

Thank you so much for your assistance.

I'm really appreciate it.

solved by your efforts,there was DNS missing from the email host.

thanks again,wish you have a wonderful day.

[vinods]

@Forma-uae 

You're welcome.
Can you mark this as accepted solution so others may benefit too.

Let me know any thing else is needed further / any questions about digital marketing too

Thanks
Have a good day

[Forma-uae]

Thanks again vinods.

i will mark it for sure.

but i have another question i dunno if it's related here or not,about SEO.

i'm trying to rank my website and if anyone search by name,might have direct results.

could you lead me to it?

[vinods]

Hi @Forma-uae 

Yes i do provide digital marketing service and SEO takes time may i dm you ?

[Forma-uae]

yes please.

ok while dm me,i will mark it as solved.

thanks