Hey, @emfboutik! Welcome to Shopify Community!
Order confirmation emails are designed to be sent to customers, so that would likely be the reason why you're not receiving them. To get notified whenever an order is placed in your store, you can set up staff order notifications. If you haven't done this yet, feel free to follow the steps below to do so.
- In your Shopify admin, go to Settings > Notifications.
- Scroll down to the Staff order notifications section.
- Click Add recipient.
- Set a notification method.
- You can select an existing staff member or you can select to manually enter an email address.
- Select a location or all locations.
- If you selected Email address as the notification method, enter the email address.
- Click Add an order notification.
If you wish to customize the order notification email, you can do so in the Settings > Notifications > Staff order notifications area as well. Simply click the New order template. We have a guide on how to customize it on this page.
If you have already set up the staff order notifications and you're not receiving emails, we'll need to access your account to troubleshoot the issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.
Great idea printing out a physical copy of the orders for your reference. You may want to look into using the packing slip as a confirmation or guide in packing orders instead. It may be a more suitable document to print out as it only outlines the most important information for confirming an order. You can access the packing slip by following the steps on this page.
Summer | Social Care @ Shopify
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