Why am I not receiving order notifications via email?

[ModLounge]

I am suddenly not receiving notifications in email when I have a new order.  I didnt change anything recently, it just stopped. I looked in the community forum and I see that this has been an ongoing issue since 2020! Any advice on how to fix this?? Also, I will get a quick "popup" on my phone, but it quickly disappears. I have re-added myself as a contact, tried the test, but did not receive...

[INA_MSWEB]

Hi @ModLounge 

I hope you are doing good and welcome to the Shopify Community!
I am San from MS Web Designer.

If your Shopify order notification is not working, there are a few things you can check to troubleshoot the issue:

1. Check your notification settings: Go to "Settings" > "Notifications" in your Shopify admin and make sure that you have enabled the appropriate notification options for your store. You can also check the email address that is set up to receive notifications and make sure it is correct.

2. Check your spam folder: Sometimes email notifications can get flagged as spam, so make sure to check your spam folder to see if the notifications are being sent there.

3. Test your email settings: Go to "Settings" > "Notifications" and click on the "Send test notification" button to make sure that your email notifications are working properly. You can also check the notification history to see if any errors have been reported.

4. Check your email service provider: If you are using a custom email address, make sure to check with your email service provider to see if there are any issues with the email delivery.

5. Check your email client: If you are using an email client, such as Outlook or Gmail, make sure to check the settings to ensure that the notifications are not being filtered or blocked.

6. Contact Shopify Support: If you have tried all of the above steps and are still not receiving order notifications, you can contact Shopify Support for further assistance. They may be able to investigate the issue and help you resolve it.

Regards,

San