Why am I seeing unknown payment deductions on Shopify?

[Betty10]

we have been deducted 6 unknown payment deductions which have no invoices  and any other notice sent to show what they are...how can I do then?

[Summer]

Hey, @Betty10! Welcome to Shopify Community!

We'd love to look into those charges and help you track them. In order for us to do so, we’ll need to access your account. We’re not able to provide account-specific support via the Shopify Community at this time, however, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

After visiting the link and logging in, you'll be prompted to select the topic of your concern so we can connect you to the right articles and support team. Once you do, you'll be able to find the options for support below the help docs that are presented to you.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!