Why am I still getting domain error messages after updating DNS settings?

MrsBridges
Tourist
3 0 1

I am trying to connect my domain to my shopify store.  I gave my domain provider's tech support shopify's requirements and A record path along with the CNAME requirement.  They fixed it for me in the DNS.   I am still getting the same error messages.  Everything looks right on my end.  Any idea what it could be? 

 

Error message reads: 

Multiple issues with ".......... .com"

Resolve these domain issues to ensure your Shopify site works for customers.

  • Your domain's A record doesn't point to Shopify: Open your domain provider's DNS settings for .......com and set its A record to the IP address 23.227.38.65.
  • Your domain has a wildcard record pointing to Shopify: Wildcard DNS records like *......com can cause connection issues. To follow best practices, we recommend you remove it from your .......com DNS settings and replace it with supported dns records

Note: DNS updates can require up to 48 hours to take effect. Learn more about common Domain errors.

Replies 3 (3)

AHAY
Explorer
42 5 10

The A record ip needs be changed to that of Shopify 23.227.38.65 

If your domain provider support are doing the change for you then maybe you just copy the error messages above yo them and they fix it easily for the two issues.

If you find my answer useful please do like/accept it so I feel more motivated to help in my spare time.
MrsBridges
Tourist
3 0 1

I did that yesterday and they said they fixed it and i looked.  It is right.  There are two A records.  Should there only be one?  

 

Thanks for replying. 

AHAY
Explorer
42 5 10

You need to have only one A record and should be pointing to Shopify IP. You need to delete the other A record.

Source: https://help.shopify.com/en/manual/domains/add-a-domain/connecting-domains/connect-domain-manual

If you find my answer useful please do like/accept it so I feel more motivated to help in my spare time.