Why are my clients experiencing frequent shipping errors?

[Lucyshevchuk]

 Some of my clients experience shipping errors like these(not all of them but a lot, even tho they entered the address correctly), what might be a reason to that?

[Mac]

Hi, @Lucyshevchuk! 

Thanks for reaching out in our Community forums and sharing your concern. I’m happy to help.

It looks like some of your clients are experiencing issues with their shipping profiles and rates. To provide some context, when a customer is checking out and receives the error message "this order cannot be shipped to the address entered", it typically occurs when one of the items in their cart has not been assigned a shipping rate. Another reason could be that one item has a shipping rate that is not available in the specific region. I suggest going through our Shipping Profile guide to ensure that your shipping rates are set up correctly. 

If you’d like, feel free to share your store URL and the products in question, along with the products and address, so that I can gather more information about this issue. Alternatively, we’d be happy to take a look at the specific abandoned cart and continue assisting you through live chat, email, or callback. Please visit our Help Center and log in to your account to create a support request. 

Feel free to reply back to this thread with any questions or updates and we can continue our conversation further!