Why are my customers receiving an error message from Afterpay?

OSCshop
Visitor
1 0 1

My customers are receiving a message from after pay stating:

“There was a problem processing your payment. The merchant may not have integrated the payment method properly.

Error ID: d5038220-6d64-92e8-a74f-f04ee5d37b75”

I cannot find any resolution for this and my payment method shows afterpay as active. What do I do?

Replies 3 (3)

Fernanda13
Visitor
1 0 0

Did you have any resolution for this? Thank you

JFierze2024
Visitor
2 0 0

I have this problem too!

Victor
Shopify Staff
2513 229 532

Hi folks,

 

If you're having this issue when customers try and pay via the Autopay gateway, your best bet is to contact them directly so that they can investigate further. Shopify's ability to troubleshoot payment issues with third-party gateways is limited.

Victor | Social Care @ Shopify 
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