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Why are my footer links duplicating on their own?

tjpinder
Visitor
2 0 1

Have been seeing my footer navigation menu is duplicating a few pages.  Yesterday I had noticed my Refund and Terms of Service page(I believe it was) pages were duplicated in my footer menu.  Just thinking I missed that I went through and removed the duplicate entries to those pages to clean it up and confirmed it was good by refreshing website.

This morning it reappeared as dupes so something is definitely reinserting them.  Had to take screen shots to make sure I'm not crazy here.  Any ideas what could be re-inserting these footer links?

Footer navigation 8122021 1018.JPG

Accepted Solution (1)

Ollie
Shopify Staff
2421 454 408

This is an accepted solution.

Hey @tjpinder.

Thanks for reaching out.

I appreciate that you have included an image of the footer menu as that is helpful. Did you make any changes to the legal pages of your settings? Typically, merchants will add the legal policies within Settings > Legal and then have the policies displayed on the footer of the online store. I took a screenshot from my test store to show you the section I am referring to:

12-53-86689-70965

You may have created an additional policy page by navigating to Online Store > Pages and added it to the footer of the menu.

12-56-8477-51176

If you have already created a Refund Policy from within the Legal section of the settings, you can make changes to the policy by navigating to Settings > Legal. I would suggest checking to see if you may have created any additional pages for the policies. 

Looking forward to your reply.

Ollie | Social Care @ Shopify 
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View solution in original post

Replies 6 (6)

Ollie
Shopify Staff
2421 454 408

This is an accepted solution.

Hey @tjpinder.

Thanks for reaching out.

I appreciate that you have included an image of the footer menu as that is helpful. Did you make any changes to the legal pages of your settings? Typically, merchants will add the legal policies within Settings > Legal and then have the policies displayed on the footer of the online store. I took a screenshot from my test store to show you the section I am referring to:

12-53-86689-70965

You may have created an additional policy page by navigating to Online Store > Pages and added it to the footer of the menu.

12-56-8477-51176

If you have already created a Refund Policy from within the Legal section of the settings, you can make changes to the policy by navigating to Settings > Legal. I would suggest checking to see if you may have created any additional pages for the policies. 

Looking forward to your reply.

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

tjpinder
Visitor
2 0 1

That may be it.  I did not go directly to Settings --> Legal to add additional pages, however when I was setting up to integrate with Google Merchant account, one of the steps did point to the Legal pages so perhaps something got mixed up there to duplicate the pages.  Will keep an eye on it to see if they pop up again but your answer does make the most logical sense.

Ollie
Shopify Staff
2421 454 408

Hey @tjpinder.

Thanks for the quick reply!

Keep us posted if you happen to notice another duplication of your policies, we would be happy to help out where we can! I will definitely keep an eye on this topic.

Ollie | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
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MEXXSPACE
Visitor
2 0 0

 

 

HOW CAN I FIX THIS DUPLICATE THIS QIUCK LINKS IN THE FOOTER ANY ONE CAN HELP ? 

THANKS.....

 

 

Untitled.png43.png

Summer
Shopify Staff
1351 321 231

Hey, @MEXXSPACE! Welcome to Shopify Community.

 

I'd love to help you with this theme concern. You can go to the theme editor to remove one of the Menu sections from your theme. The steps below will guide you through this process.

 

1. In your Shopify admin, go to Online Store > Themes.

2. Click Customize beside the theme in question.

3. On the left sidebar, find Footer. Click the arrow beside it.

4. Click one of the Quick links.

5. Click Remove block.

6. Click Save.

 

Let us know if you need help with any of these steps and we'll be happy to assist you further!

Summer | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
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MEXXSPACE
Visitor
2 0 0

Same problem, please I need a quick solution

 

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