Why are my storefront revisions not updating publicly?

[Alhoui]

My store is not updating my revisions. I have saved these revisions in the pages section and the customization section of my store, which is in Refresh 2.0.2, and it shows the updates in my pages and customization section but is not publicly updating. I don’t think this is a local issue, as I have tried the following in Safari and Chrome on my desktop Mini Mac and with Safari on my iPhone via WiFi and cellular data -

Logging out and logging back in.

Deleting cookies and caches.

I have no firewalls or ad-blockers, and my browsers are up to date.  I've checked my storefront on two other laptops but the updates are not published.

Kind regards,

Houi Branch

[Mac]

Hi, @Alhoui!
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to help.

I appreciate you for attempting a number of local troubleshooting steps to help isolate the issue. A very common issue that may cause this is your navigation bar not updated to the correct page. Here are the steps to check this:

1. From your Shopify admin, go to Online Store > Navigation.
2. On the Navigation page, click the name of the menu that you want to view.
3. Click on the menu item and ensure that the Link section is synced with the correct page. 
4. Click Save menu.

If you are still having issues, we’d be happy to continue assisting you through the available contact methods in our Help Center. Once you're there, log in to your account, select a topic, and scroll down to the bottom of the page to select a contact option. Please keep in mind when this issue starting occurring and if you made any recent changes to your theme's code. 

Let me know how that goes!

[Alhoui]

Thank you, Mac.  Sorry for the delayed response - I've been away. This worked for one of the pages but I can't get our "Our Story" page to update. I think the issue is an old version of the page that is toggled to "not visible", but still in the customization area. I'll let you know

Thanks again, Mac!

-Houi

[Mac · Accepted solution]

Hi again, @Alhoui!

Thanks for the update.

I'm glad to hear that you were able to update one of the pages. I understand that you are still having issues with the "Our Story" page. If you are still unable to update the page, feel free to get in touch via our Help Center and our team can take a closer look. 

Kindly reply back to this thread with any questions or updates and we can continue our conversation further!

[Alhoui]

Everything is updated, Mac. Thank you!!!

-Houi

[Mac]

Hi again, @Alhoui!

My pleasure. I'm happy to hear that all of your pages were updated. While on this topic, I wanted to share a quick article that goes over a few additional examples of what some very successful brands include in their "Our Story" page. You will also find some templates for inspiration. 

I hope this helps! 

[Jessicpark]

Hello, I was wondering if I could get some assistance with this as well. My website looks great inside the editor, but it's not publishing. I have checked and all links are correct.