Why are my theme preview images not displaying in the admin panel?

[Nitaigt]

Hello all. While trying out themes, the preview images for themes stopped working in the admin panel. Yet, images show up when I preview my site. I checked the Knowledge base and one answer was that it had something to do with responsive images. But the images were showing up yesterday, and today, after not changing any settings of note, the thumbnails and preview for the themes don't show up. Also, I cleared the cache in Chrome. Still doesn't work. Any ideas? Thanks!

[Blair]

Hi @Nitaigt,

Thank you for reaching out to the Community! I'm happy to provide some assistance with this request, to ensure it gets resolved.

Our Developers are aware of this issue that's impacting the themes section of the Shopify admin. Not to worry though, as it's actively being worked and will be resolved as soon as possible. While I can completely understand the impact this may have caused, we appreciate all your patience as we work. 

Please let me know if you have any other questions or concerns. 

[Nitaigt]

Thank you for the prompt reply. It's working again.

[BunkBuddy]

I am also having the exact same problem, what is the solution/fix?

thank you

[Blair]

Hi @BunkBuddy,

Thank you for reaching out! 

As this issue has since been resolved, I'd encourage you to connect with us directly. This will allow our support team to take a closer look, as we wouldn't have access to any account details through the Community. They will be able to investigate that error further and share steps on how to proceed. 

To connect, you can:

• Head over to our Help Center.

• Enter into the chat box Contact Support.

• Log into your shop.

• Select one of the available support options.

Please let me know if you have any other concerns.