Discuss and resolve questions on Liquid, JavaScript, themes, sales channels, and site speed enhancements.
I recently started shopify with the basic plan, but now for some reason when i went to online store to start my customization I'm having a blank screen. I tested my internet connection, its going pretty well but however its the same result. I've provided a screenshot so you guys can assist me out by understanding more about the situation.
Hey, @AAQ!
I understand the Themes page in your admin isn't loading properly. I watched the screen recording and it appears you are experiencing a local issue. Local issues are triggered by something on your device or your surrounding circumstances and they can be fixed by local troubleshooting. To pinpoint the cause and attempt to fix the error, can you please perform the local troubleshooting steps below? Please try to access the Themes page after performing each one to see if any of these resolve the problem.
If none of the troubleshooting steps solve the concern, our support team will need to access your account to investigate this issue. Please visit the Help Center and chat with the AI assistant to connect with a support advisor. They will be happy to assist you further!
Before I end my reply, I thought I'd share a few resources that will help you build your store since you mentioned you just recently started building it. Feel free to check out the guides below to ensure you don't miss setting up anything important!
I hope these help! If you have any other questions or concerns, don't hesitate to create a new post!
Summer | Social Care @ Shopify
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Hi @AAQ
Here are some troubleshooting steps you can take to resolve the issue:
If none of these steps resolve the issue, you should contact Shopify staff so they can provide more specific guidance and help you diagnose the issue.
I hope this helps!
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