Why are my themes not showing up in my online store?

2 0 0

I recently started shopify with the basic plan, but now for some reason when i went to online store to start my customization I'm having a blank screen. I tested my internet connection, its going pretty well but however its the same result. I've provided a screenshot so you guys can assist me out by understanding more about the situation.

Replies 2 (2)

Shopify Staff
1331 319 228

Hey, @AAQ


I understand the Themes page in your admin isn't loading properly. I watched the screen recording and it appears you are experiencing a local issue. Local issues are triggered by something on your device or your surrounding circumstances and they can be fixed by local troubleshooting. To pinpoint the cause and attempt to fix the error, can you please perform the local troubleshooting steps below? Please try to access the Themes page after performing each one to see if any of these resolve the problem.


  • Clear the cookies and cache of your browser. After this, completely reboot the browser.
  • Try a different web browser, as well as an incognito window or private browsing window to rule out any browser issues.
    If you are still experiencing the error using incognito, confirm you have disabled browser extensions as these can change how the pages look.
  • Ensure the web browser is up to date on the latest version.
  • Try another device, such as another computer or mobile phone.
  • Try another internet connection (switching to a cellular network on a phone rather than wifi, for example).
  • Try the Shopify Mobile app
  • Ensure you do not have any firewalls or pop up blockers enabled on your device as these can interfere.


If none of the troubleshooting steps solve the concern, our support team will need to access your account to investigate this issue. Please visit the Help Center and chat with the AI assistant to connect with a support advisor. They will be happy to assist you further!


Before I end my reply, I thought I'd share a few resources that will help you build your store since you mentioned you just recently started building it. Feel free to check out the guides below to ensure you don't miss setting up anything important!



I hope these help! If you have any other questions or concerns, don't hesitate to create a new post!

Summer | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Shopify Partner
149 15 30

Hi @AAQ 


Here are some troubleshooting steps you can take to resolve the issue:

  1. Clear browser cache and cookies
  2. Try to access your Shopify admin on a different web browser, or use the incognito/private mode of your current browser. This can help determine if the issue is browser-specific
  3. Disable browser extensions, particularly ad blockers or security extensions, to see if that resolves the issue. Extensions can sometimes interfere with the loading of certain sites.


  4. Visit https://status.shopify.com to check if there are any ongoing issues or maintenance activities that might be affecting your access.
  5. If possible, try accessing your Shopify admin panel from a different device to rule out any device-specific issues.


  6. Although you've mentioned your internet connection is fine, it might still be worthwhile to try a different network (like switching from Wi-Fi to mobile data or vice versa) to see if it makes a difference.

If none of these steps resolve the issue, you should contact Shopify staff so they can provide more specific guidance and help you diagnose the issue.

I hope this helps!

If you find my answer helpful, please hit the Like button or Mark as solution to show me some encouragement.
OneMobile: The #1 Mobile App Builder For Shopify Merchants
Pick ready-made themes & customize with drag-n-drop editor.