Why are product recommendations only showing on mobile and tablet?

[ValentinaMotta2]

Hello,

on my website I see the product recommendations only on mobile and tablet devices, while on desktop I don't see anything.

Anyone know how to fix this?

thank you

[NiccosMedia]

It sounds like you are having an issue with the product recommendations not showing up on desktop devices on your Shopify website. There are a few potential solutions for this problem:

1. Make sure that the product recommendations feature is enabled in your Shopify settings. You can check this by going to the "Online Store" section of your Shopify admin and selecting the "Preferences" tab. Look for the "Product recommendations" section and make sure that the feature is enabled.

2. Check the theme settings for your website to make sure that the product recommendations are enabled for desktop devices. You can do this by going to the "Themes" section of your Shopify admin and selecting the "Customize" button next to your active theme. In the theme editor, navigate to the "Sections" tab and look for the "Product recommendations" section. Make sure that the toggle is set to "Show" for desktop devices.

3. If the product recommendations are still not showing up on desktop devices, you may need to update your website's theme to a newer version that supports the product recommendations feature. You can do this by going to the "Themes" section of your Shopify admin and selecting the "Actions" button next to your active theme. Choose "Edit HTML/CSS" and then navigate to the "theme.liquid" file in the "Layout" folder. Look for the code that includes the "{{ sections.recommended-products }}" tag and make sure that it is included in the code for the desktop version of your website.

[ValentinaMotta2]

Hi @NiccosMedia thanks a lot for the answer.

I tried to do everything you recommended but still from the desktop I can't see the products (even if the product recommendations are activated).

[GemPages]

Hello @ValentinaMotta2 

I do not see related products appear on desktop as well as tablet, mobile.
Can you provide me with a picture or video of the problem so I can take a closer look?

Kind & Best regards,
GemPages Support Team

[GemPages]

Hello @ValentinaMotta2 

Can you give me your Store URL( with pass if your store password is enabled) so I can check it for you?

Kind & Best regards,
GemPages Support Team

[ValentinaMotta2]

Hi @GemPages,

that's the page: https://www.adessobeauty.com/products/multi-protective-face-mask

Thank you so much!

Valentina