Why are some customers unable to complete checkout?

Why are some customers unable to complete checkout?

Johnrobert23
Shopify Partner
2 0 1

Hi, 

After the fix from last week about the cart issue there seems to be a new issue. 

A percentage of customers are not able to check out. These customers have  also stated that they are not able to check out. Please find the attached screenshots in which you can see that there is an obvious problem which affects a lot of stores. 

issue11.jpegissue22.jpegissue33.jpeg
error222.jpeg

Replies 3 (3)

By1
Tourist
9 0 1

I'm having the same issue with mine too they get all the way to checkout and nothing.  Very frustrating 

Johnrobert23
Shopify Partner
2 0 1

And you also don't have any solution from Shopify Support? I think that they are aware of the issue, but they are saying they don't know, because they don't know how to fix it yet....

By1
Tourist
9 0 1
Well hopefully they figure it out soon