Why aren't my images and thumbnails loading in my online store?

[Harshrathore]

Hi all,

Everything was working fine until yesterday but when I opened my store today I found that my images and thumbnail are not loading anywhere except product page.  My url is https://vedonic.com

I inspected the page using Chrome and the image urls are intact, but they just aren't loading.

I tried a few other suggestions from similar posts but the problem was not solved.

Edit 1: Just found that my "Related Products" section on the product page is also missing

Edit 2: Its now back to normal on its own.

Please help me!

[Shay · Accepted solution]

Hi @Harshrathore 

Shopify was experiencing some issues with images and assets not loading properly, but this should now be resolved. Please reach out to our live support if you continue to have any additional issues. 

[Sledge315]

I'm now currently having the same situation with new products only. Unsure what's going on. They appear when you hover on the shop all page, but when you click the specific product and sift through the thumbnails it says "Image Unavaialble" 

[Shay]

Hi @Sledge315 

If you are still experiencing this issue please reach out to our live support to investigate this further. To access our live support, please follow this link: Shopify Help Center. Next, you will want to follow the on screen prompts to sign in, choose your topic and issue and at the bottom of the help articles provided will be all available live support options.