Why aren't my jpeg images converting to webp on Shopify?

amin-f
Tourist
4 1 1

I'm trying to improve page speed, and I found that these 4 images are still jpeg. I don't know why Shopify is not turning them into webp and I would like to know how I can convert them to webp.

Please share your thoughts on this. thank you

 

jpg-files.jpg

Replies 7 (7)

AvadaCommerce
Shopify Partner
3879 839 968

Hi @amin-f,

 

Thanks for reaching out to the Shopify Community with your question!

Shopify is already automatically converting all suitable images to webp and displaying them to visitors who have compatible browsers, you don’t need to do anything. The image can still be a .png / .jpeg and render as a webp image because webp is an encoding format for images. If you need to be sure what the image encoding is, just save the file. If the encoding used it webp, the saved file will have the extension of webp even if the url says jpeg.

If you find this answer helpful, please mark it as SOLUTION.

banned
amin-f
Tourist
4 1 1

Hi Avada,

Thanks for your response. I know Shopify does this automatically. My problem is that all images except  4 are converted to Webp and I want to convert those 4. I don't know why they have not changed automatically and how I can change them. For now, I just changed them to Progressive Jpg but I need to convert them to webp.

 

 

 

 

Screenshot 2022-02-11 112524.jpg

blyons71
Tourist
3 0 1

Shopify...where is the answer to this? Why does Google Page Speed Insights show images not using WebP format even when the image uploaded is clearly a supported image type? I audit several Shopify sites and find the same issue continuously where it states WebP is not being displayed. So is Google's Chrome Browser they use for Page Speed Insights considered a non-supported browser? 

blyons71
Tourist
3 0 1

So is the catch here that Google Chrome which is the browser Google is using for Page Speed Insights is not a supported browser? I ask because most Shopify sites fail using WebP today on Google Page Speed insights. So there is either something that has to be configured in Shopify or the version of Google Chrome used for Page Speed Insights is not somehow supported. 

annabelleswigs
Shopify Partner
1 0 0

Hi,

I am having this same issue. Almost all of my images (loaded as jpg) show as webp on the site, except a few which stubbornly stay as jpg images and so Page Speed complains about them. I have tried deleting and reloading them and they still do not get shown as webp. However, the same image, loaded for a different variant, has, in some cases, changed to webp. It seems odd. Here's an example:

https://www.annabelleswigs.co.uk/products/half-wig-and-bun-ring-bardot

Can you please help. Thank you.

ChristopherVigh
Shopify Partner
10 0 2

Hi,
I am having the same issue. Have any of you heard anything or found a solution?
I don't know, if it could have anything to do with automatic image delivery update that came back in August 2022.
https://shopify.dev/changelog/automatic-image-delivery-in-avif

ChristopherVigh
Shopify Partner
10 0 2

Hi Amin-F,
I had a chat with Shopify Support and they had this answer:
I've looked over your previous discussion at Shopify Community and I understand you've had some trouble with the automatic conversion of four specific JPEG images to WebP. I wanted you to know that I've been working on this concern, and I've found a solution that may assist you. Shopify indeed has an in-built feature that automatically converts images into WebP format for supported browsers. However, this conversion is not always visible to the store owners themselves, and it primarily depends on the browser used by your customers.
 
Regarding your question about Google Chrome and Page Speed Insights, it's important to clarify something. While Google Chrome does support WebP, Google Page Speed Insights often shows the original format of the image file. This is because it's analyzing the original source code of your website, not the dynamically generated version seen by users in a browser.
 
If you wish to manually convert your images to WebP, I'd recommend using an app from the Shopify App Store. A well-rated option is the Crush.pics - Image Optimizer. This app will allow you to manually convert and optimize your images.
Also, ensure that you're using the latest version of your browser and clearing your cache regularly. This helps to see the most recent changes made to your site.