Why aren't my product filters working on Dawn theme 13.0.1?

[OviiOvi]

Hello,

Just saw today that filters doesn't work anymore (they worked properly before).

I have Dawn theme 13.0.1 .

So, the filters see the products, but when i press on the filter to show me only those products, i get no products available.

I use "Search and DIscovery" for filters.

What could be the problem?

[Olivia]

Thanks for reaching out, @OviiOvi.

We'd be glad to help you figure this out today. Since this app worked with your theme as expected for some time, I suspect there may be another reason that the filters have stopped working. I'd be curious to learn more about what changes were made in this time frame such as:

• installing another app
• injecting custom code
• switching to a different theme 

It's difficult for us to make that distinction here as we don't have access to your account through our public spaces, so I invite you to connect with our Live Team directly. 

We look forward to supporting you,

[OviiOvi]

Hello,

The issue was solved by Shopify Support Team. I don't know exactly what the problem was, but it's been something internal, not caused by any changes.

Thank you. Have a nice day!