Why aren't order notes displaying on my Empire Theme orders?

Jim23
Visitor
2 0 0

I noticed the cart notes are not passing through to the orders on our Empire Theme.  I have the cart notes enabled, and we even changed the label name for our customers who require a reference to a purchase order. When I run a test order, the new label appears for the note, and I fill in the note with a purchase order number. However, once I check out, the note does not appear in the Notes section of the order. Any insight would be appreciated.

Replies 2 (2)

PaulNewton
Shopify Partner
6338 578 1343

READ: https://community.shopify.com/c/blog/how-to-get-support-from-the-community/ba-p/2254458 

 

Other people do not see what you see or know what you know always keep that in mind.

Your describing something but given no one anyway in which to examine any part of the actual problem.

 

Ineffective communication is a fatal business behavior.

Save time & money ,Ask Questions The Smart Way


Confused? Busy? Get the solution you need paull.newton+shopifyforum@gmail.com


Problem Solved? ✔Accept and Like solutions to help future merchants

Answers powered by coffee Buy Paul a Coffee for more answers or donate to eff.org


Jim23
Visitor
2 0 0

Here are some screens shot of the issue if this helps clarify the issue: 

Jim23_0-1704069233745.pngJim23_1-1704069261474.png

Jim23_2-1704069323501.png