Why can I only ship to the US on my ecommerce platform?

[pOSTUREKING]

I have set up shipping to different countries but only can ship to the US. Please help

[Summer]

Hey, @pOSTUREKING! Welcome to Shopify Community!

I've taken a look at the screenshot you shared and I saw you don't have products assigned to the shipping profile where your international shipping zone is set up.

This is what's causing the issue in your checkout. If you ship all your products to the US and internationally, your US and international shipping zones both need to be in one shipping profile, and your products need to be assigned to that shipping profile. To solve this, you can add the international shipping zone to the shipping profile where your products are assigned. Here's a step-by-step guide on how to do this:

1. In your Shopify admin, go to Settings > Shipping and delivery.
2. Click Manage beside the shipping profile where your products are assigned.
3. Next to the group of locations where you want to add a shipping zone, click Create shipping zone.
4. Enter a name for the shipping zone.
5. Select the countries and regions that you want to be in the zone.
6. Click Done.
7. Add any rates that you want for the zone, and then click Save.

Once you've rectified your shipping setup, make sure the markets you ship to are activated in the Shopify Markets area of your admin settings so customers can select those countries at your checkout. We have a guide on activating markets on this page.

If you're still learning to sell and ship internationally, consider reading our guide on international selling. Opening your store to international markets can present challenges that you don't encounter when you ship domestically so it's important to ensure you're equipped with the right knowledge. Taking the time to familiarize yourself with the basics of international shipping will bring success to your store.