Why can't customers check out due to shipping address issues?

[AnytimeLaah]

Hello today is the launch of my store and I am getting messages that costumers cannot check out it says the Order cannot be shipped to the address you’ve entered 

why is this I checked my setting and followed the beginner steps 

[Dan-From-Ryviu]

Hi @AnytimeLaah, make sure you setting Shipping profiles for that country. You can check this article to learn more 

https://help.shopify.com/en/manual/shipping/setting-up-and-managing-your-shipping/shipping-profiles/...

[kanyewestnewmer]

Hello, my store just launched today, and I'm receiving messages from customers saying they can't check out because the address they entered won't allow the order to be shipped.

how come this I double-checked my settings and took the beginner's actions.

I'm hoping someone can assist me!

[Rick]

Hi @AnytimeLaah and @kanyewestnewmer 

Welcome to the Shopify Community. 

Congratulations on the launch of your stores! It's a very exciting time for you both. How did the store setup go for you? Just so you know, we have a general checklist for starting a new Shopify store here that you might like to refer to.

It sounds like you are both experiencing a similar issue with your store checkout, so I'd be happy to help by providing some information and advice!

The first thing I would recommend doing is verifying your shipping settings. You will need to ensure that the shipping zones and shipping rates are set up for all regions that you ship to. If you have more than one shipping profile, then each profile will need it's own shipping zones & rates also.

If your shipping settings look good, then the next thing to check is your Shopify Markets settings. In particular, you need to ensure that each market that you sell to is enabled. By default, the international market is disabled, so make sure to enable that if you wish, otherwise customers in those regions will see errors in the checkout.

Ensure that the address format the customer is entering is correct, and there are no errors in the spelling or formatting of the customer's address. I would also suggest double-checking that your payment options are set up correctly and that customers can complete payment without any issues.

Testing the checkout process on multiple devices and with different products to see if the issue is consistent or sporadic is a good step to take. This approach may help in identifying the root cause of the problem, and might help identify if the issue is specific to a particular shipping profile for example.

The checkout is a critical part of your customer's experience, and it's essential to resolve any issues as soon as possible. With that in mind , if you have verified that the above steps have already been done, and you still cannot solve this issue then feel free to contact our support team via chat, email, or phone when available. Including screenshots of the error message will be helpful for assisting our team with resolving the issues.

[ddomine]

Good Morning, I am having the same experience where customer orders cannot be accepted due to shipping addresses.  I took one customer, added all of his information, and when I got to shipping, there was an error.  So, I googled his business and entered the address exactly as it was shown on Google and the address popped up in the drop down.  I selected that address and still have the same error results.  I have checked my shipping settings, I ship only to the United States with my own UPS account.  I really need to get this fixed as since migrating to Shopify this shipping address thing is the only complaint I have received from cu

[Signature1001]

Ddomine - Did you ever get an answer to this? I am having the same problem now (Dec 2024) and no help from Shopify. I see it several times over the years, but no answer. Just curious. Thanks - Ryan