Why can't customers proceed to checkout on my site?

[Ash00001]

Customer's can not checkout for some reason at the moment. They can add items to cart but every time you click on checkout, it just re-loads to the cart and will not proceed to checkout ... any ideas?

[Alfa1]

Support said its an issue that the Shopify developers are working to solve. Basically, the checkout will not load form the cart page.

[Ash00001]

Thanks Alfa1, hopefully it's resolved soon!

[Alfa1]

If you need to, you can send customers manually to the checkout by setting up the order in draft orders and sending them the checkout link from the 'send invoice' option. (it works, we used it) Thanks

[FJDedrick]

Happening to us too....for about an hour

[HealthyMoms]

I'm having the same issue. The support person I spoke to was not aware of any issues on their end. He said it worked fine for him and he insisted that I clear all my browsing history/cache etc in order to move forward. It makes no sense as 3 separate customers reached out having the same issue so what does it have to do with MY browser?

[Alfa1]

Hi, We received this response from Support:

1:55 Tanya (Support Advisor): Hi there is an emerging incident happening which our developers are working on as fast as they can to rectify the issue. What I can do is reach out to you by email as soon as this has been resolved.

[Cup49Serene]

How were you able to speak to a support advisor? I can't find a chat box or number to call 

[Ash00001]

I used the Request a callback link

https://help.shopify.com/en

Then clicked on:

- Support (at the top left hand side of the page )

- Contact Support 

- Log in to your account

- Select your store

- Store settings

- Menus and Links

- Request a call back at the bottom of the page

[Cup49Serene]

Thanks so much!

[Jolth]

Ran into the same issue as well with my theme. Support is looking into it and they are trying to contact my theme developer to see if it is something there causing the issue. Really frustrating as i Have missed out on a few hundred dollars in orders at least today. Had to pause all my ad campaigns and just wait. 

Really sucks and I hope that it is something that they can find the problem and fix. 

[Ash00001]

I am using a Shopify theme and still having this issue..

[Cup49Serene]

Us too, we're losing out on a lot of sales. What's your theme? I wonder if it's affecting certain themes. I am using Narrative. 

[Jolth]

Canopy is the theme I am using and I've never had issues with it before 

[Ash00001]

Warehouse is the Theme we are using and we have also never experienced an issue

[Alfa1]

We use a modified 'Simple' theme - I dont think it's the theme causing the
issue. I think it's something on the Shopify end

Weirdly, it seems customers can still checkout if they are using the 'Shop'
app

[Ash00001]

My website is back up with the checkout - I phoned customer service again and they had me try three troubleshooting stages on my page (one through the setting / checkout page), then two through the theme coding page. The third troubleshooting step actually reset my checkout and it is now allowing the checkout to load!

I suggest phoning them again and asking about these steps. It does require looking at the coding but they talk you through it pretty well!

[bieco_spielware]

can you give us the steps maybe?

[illyilly]

One thing that helped so far is forcing a direct url to the checkout page. So it would be whatever your store url is plus "/checkout". In the short term this should be the simplest solution. If you have a <button> element on your cart, you may need to comment it out and add the url as a <a href> element instead.

[FJDedrick]

How would I change this code to force checkout?

<div class="cart__checkout-wrapper">
<button type="submit" name="checkout" {% if settings.cart_terms_conditions_enable %} data-terms="CartPageAgree"{% endif %} class="btn btn--no-animate cart__checkout">
{{ 'cart.general.checkout' | t }}
</button>