Why can't I access my online store after initial setup?

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Hello, I just set up my account and set everything up, put a domain name and my first monthly payment subscription started, and I got this notification that I can't access my shop, I tried to log in from other devices and browsers but the same error appears, I don't know what could it be please help meScreenshot 2024-02-29 171324.png

Reply 1 (1)

Shopify Staff
1670 169 269

Hi, @promonting!
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to help.


I understand that you are experiencing a few issues with your account despite completing a few local troubleshooting steps. Can you also try accessing your store from a different network? If you are still having issues, we will need to access your account to gather more information. However, please note that we are unable to provide account-specific support through the Community Forums. But don't worry! We would be more than happy to continue assisting you through our Help Center. To access our live support, you can ask the Virtual Shopify Assistant to "contact support." It will guide you on the next steps to connect with a team member who can provide further assistance tailored to your account.


Let me know if you experience any issues! 

Mac | Social Care @ Shopify 
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