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Re: Logging into store

Why can't I access my store after logging in?

ca3clayton
New Member
4 0 0

Hi I need help!! I can log into my store but it takes me  general info and security tab screen. Meaning I can’t see anything and it’s like it does not exist

Replies 5 (5)

Moira
Shopify Staff (Retired)
2118 231 337

Hey @ca3clayton,

 

I'd love to understand a bit more about what's going on in order to resolve your issue! When you log into your store, do you mind sharing a screenshot of what you mean? Is the "security tab" screen a message from your browser or Shopify?

 

If the message appears to be the same as the one below, you will need to get in contact with our support team who have access to your account and can provide you with the next best steps. 

 

23-07-0riqn-5ziys

 

Look forward to hearing from you!

Moira | Social Care @ Shopify
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ca3clayton
New Member
4 0 0

image.jpg

ca3clayton
New Member
4 0 0

Then this comes up

73D47C0E-5DFB-447E-ABEB-C802B4ADE3AD.jpeg

Moira
Shopify Staff (Retired)
2118 231 337

Thanks for sharing! Do you happen to be on the Starter plan? 

 

The Shopify Starter plan is for merchants that are just starting out and who want to sell to their customers through social media platforms or messaging apps, with a simplified online store. The starter plan lets you create product links that you can share on social media posts or in messages. 

Moira | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog

ca3clayton
New Member
4 0 0
I paid for three months which was $30+