Why can't I access my store to make the first payment?

[juanvaudagna]

I was about to pay the monthly plan for first time to activate my store, and when I entered to make the payment (debit card), my page started with this error:

Now I can't do anything, there's no way my page will load

[Maz]

Thanks for reaching out @juanvaudagna!

If you're store is showing as unavailable, and you're unable to log in, then I would recommend getting in touch with our live support agents by clicking on this link.

As we cannot look into account specifics here ourselves, in order to get this resolved, that would be the next best step. By contacting our support team, they will be able to dig deeper into this for you and advise further.

Let me know if you have any questions in the meantime!