Why can't I activate my new store or access live chat support?

[YogiBa]

I am desperately trying to contact live chat support as I  am new and on a trial but cannot activate my store any longer. I've gone through the email support but not getting any help.

I have a video attached showing that live chat support is not being offered as an option to me even though I followed instructions from another forum Shopify staff member's back in August this year.

Is live chat support not being offered as an option perhaps because I cannot activate my new store? I also started a trial yesterday, entered the credit card details etc but not able to do anything since.

Appreciate any help I can get. I'm verging on thinking I may have to stop everything and start over. Is that a better idea?

[Victoria]

Hi, @YogiBa.

Thank you for reaching out to the Shopify Community and posting your question here!

I'm sorry to hear you're experiencing difficulties when navigating our help center. We appreciate you including a video of the steps you've taken for better visibility.

Could you provide further clarification on not being able to activate your store? Are you able to successfully log in to your Shopify admin and are there any error messages present?

When navigating the Shopify Help Center, could you try launching it in an incognito window, clearing your cookies and cache or using a different browser to see if the live chat option appears? I also recommend trying to click a different help topic to see if the issue can be replicated. 

We look forward to your reply!

[YogiBa]

Hello Victoria,

Thanks for the response. I already have submitted tickets, #32794991 and #32815962. I have no idea why the trial store is under review. Like many other similar posts I've read, on the internet recently, it may have happened after credit card details were entered. 

A reply from support received just now went something like this - 

They understand that I am currently facing a critical issue in accessing my trial store.
They're sorry that I am experiencing this with my first interaction with Shopify. Their dedicated team is now reviewing the complaint, and to wait for their response, for the store activation issue.

They also offered to extend the trial period once the review is sorted. Or they suggested starting a new trial but there' no point given I already named my store that is inactive. That's about all I can do.