Why can't I change the compared price on my platform?

[flensburg7]

Hi, I am trying to change my compared price but it does not work when I press the columms, I can not write anything in. It just stays at 0

[Blair]

Hi @flensburg7,

Thank you for reaching out to the Community!  I'm happy to provide some assistance with adjusting the compare at pricing, to ensure this gets resolved. To confirm I'm fully understanding, are you receiving an error when attempting to edit this? 

To ensure this is not related to a browser issue, I recommend attempting some local troubleshooting steps. For ease, I've gone ahead and listed these steps below for you to attempt to see if this helps to resolve: 

• Clear your Cache and Cookies.
• Access the shop in an Incognito Tab. 
• Try accessing the shop from Another Browser (i.e Chrome, Firefox, or Safari).
• Try Another Device (i.e laptop, desktok, cell phone).
• Try accessing from the Shopify Mobile App. 
• Try Restarting your device.
• Make sure your device is Up To Date. 

Additionally, you can look into updating the compare at pricing through the product CSV file. This is a great tool that allows you to update products in bulk. It allows you to import or export a large number of products and their details at once to make any necessary changes. For more information on using product CSV files, I recommend checking out our Importing and Exporting Products documentation. You can also refer to our Sample CSV File as a template when importing products back into your shop. 

If after attempting all of the steps outlined above, the issue persists, please Contact Us directly. This will allow our advisor team to take a closer look and ensure it's resolved as quickly as possible. 

Please let me know if you have any other questions or concerns. 

[flensburg7]

Hi, thank you I managed to solve it!