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Why can't I check out while buying a product?

jewelify
Visitor
1 0 0

when I try to buy a product it doesn't allow. how can I fix this?

 

jewelify_1-1660063969571.png

 

 

Accepted Solution (1)

Ollie
Shopify Staff
2408 454 407

This is an accepted solution.

Hey @jewelify.

 

Thanks for reaching out.

 

I appreciate the screenshot of the error message that you have received as that is very helpful. Just to gather some additional context, which subscription plan is your Shopify store using? In order to navigate to the checkout and make purchases, you will need to be on a Shopify subscription plan to have the checkout enabled.

 

If you are still on the 14-day trial, feel more than welcome to check out our Pricing page which details the plans and features available.

 

Looking forward to your response.

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Reply 1 (1)

Ollie
Shopify Staff
2408 454 407

This is an accepted solution.

Hey @jewelify.

 

Thanks for reaching out.

 

I appreciate the screenshot of the error message that you have received as that is very helpful. Just to gather some additional context, which subscription plan is your Shopify store using? In order to navigate to the checkout and make purchases, you will need to be on a Shopify subscription plan to have the checkout enabled.

 

If you are still on the 14-day trial, feel more than welcome to check out our Pricing page which details the plans and features available.

 

Looking forward to your response.

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog