Why can't I complete the two step authentication process?

dnnajnks11
Visitor
1 0 0

Hello,

I have entered the six digit code multiple times but am unable to complete the two step authentication. 

Reply 1 (1)

Emily
Shopify Staff
1344 102 193

Hi, @dnnajnks11.

 

Thank you for reaching out! 

Are you receiving an error when you enter in this code? If so, can you please share a screenshot. 

Please let me know if you have any further questions!
 
Talk soon, 

Emily | Social Care @ Shopify 
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